Welcome to the Service Request Portal for MCOR Builders
The goal of the professional builder is to quickly and completely respond to and resolve issues that come up during the time a home is under warranty. As a critical part of providing great housing value and achieving customer satisfaction, professional builders encourage questions from homebuyers and respond to their concerns in a timely and respectful manner.
Typically, a builder’s warranty addresses specific issues with a home related to its structural components (such as the foundation and frame), basic electrical and other mechanical systems, and the quality of workmanship for a set time period. How a builder responds to warranty service inquiries varies depending on the policy offered and sold with the house: some are defined and managed entirely by the builder, while others are defined, at least in part, by independent agencies (such as an insurance company) and administered by the builder.
Specific warranty language and procedures benefit both the builder and the homeowner. Simply, a well-defined and properly communicated warranty service policy helps eliminate confusion about who is responsible for issues, concerns, and other call-back items that may occur in the first year or so of occupancy.
Please Read the Following FAQs before submitting your request.
Frequently Asked Questions
DO YOU OFFER A WARRANTY?
Yes, we do. here are some of the details of our warranty.
Builder agrees to promptly make good, without cost to Owners, any and all defects due to faulty workmanship and/or materials which may appear within one (1) year from the date of completion and acceptance of the work by Owners.
(2) Years parts and labor warranty of builder trades limited to Plumbing, Electrical, Mechanical trades.
(5) Year leak warranty, including windows, doors, siding, and roofing.
(10) Year structural warranty, including slab cracks with vertical displacement along with gap in concrete greater then 1/2”. Any structural items maybe corrected at the recommendation of structural engineer hired by MCOR Builders only. Although structural warranty does not cover natural causes of material changes of character.
*THIS LIMITED WARRANTY IS THE ONLY EXPRESS WARRANTY PROVIDED BY Builder. IMPLIED WARRANTIES, INCLUDING (BUT NOT LIMITED TO) WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, HABITABILITY, AND GOOD WORKMANSHIP ARE DISCLAIMED AND LIMITED TO THIS WARRANTY
HOW QUICKLY TO YOU TYPICALLY RESPOND TO A CUSTOMER AFTER THEY REQUESTED SERVICE ON THEIR COMPLETED HOME?
A representative of MCOR Builders will be in contact via phone, or email within 48 hours. A meeting will be scheduled during business hours of 8 a.m. - 5 p.m, Monday - Friday to discuss the list of items submitted and a timeline of completion.